Privacy Policy

Effective and last updated: 21 July 2026

Shrevin Global Technologies Private Limited, operating under the brand name ManaParcel (“ManaParcel”, “we”, “us” or “our”), provides intracity parcel-booking and delivery-management services. This policy explains how we collect, use, disclose and protect personal information when customers, recipients, delivery partners, business users and operations users interact with our website, WhatsApp booking service, tracking pages, rider portal, ops portal and related applications (the “Platform”).

1. Information we collect

Information you provide

• Name, phone number, email address and business details.
• Sender, pickup and receiver contact details.
• Pickup, delivery, billing and door/floor/landmark details.
• Google Maps selections, shared WhatsApp locations, coordinates, map links and locality hints.
• Parcel description, category, weight, dimensions, bike-safety responses, declared value and handling instructions.
• Delivery slot, delivery speed, quote, payment-link and booking choices.
• Receiver-pay preferences, payer details and payment-request status where the receiver is asked to pay.
• Messages and support communications, including WhatsApp interactions, button replies and location-share events.
• Tax information when required for invoicing.

Delivery and operational information

• Booking ID, quote request ID, tracking ID, route ID, invoice ID, price, payment status, timestamps and delivery status.
• Hub assignment, rider assignment, route stops, route sequence and dispatch history.
• Pickup and delivery verification, including delivery PIN/OTP status, signatures, proof photographs and handover notes where enabled.
• Delivery-partner location during active assignments where enabled.
• Notification status, WhatsApp delivery/read/failure status and customer tracking events.
• Device, browser, IP address, security, audit-log and diagnostic information.

Payment information

Payments may be processed by Razorpay or another authorised payment provider. We create sender-pay or receiver-pay payment links and receive transaction references, amount, method, payment-link status, actual payment fees where available and payment status. We do not store complete card, bank-account or UPI credentials.

2. How we use information

• Create quotes, calculate price and determine whether a route is serviceable.
• Book, assign, pick up, route, track, deliver and support parcels.
• Contact senders, recipients, business users and delivery partners.
• Send WhatsApp booking, payment, tracking and delivery-status updates.
• Generate and verify receiver delivery PINs and proof-of-delivery records.
• Process payments, refunds, invoices and account statements.
• Provide support and investigate missing, delayed, damaged or disputed deliveries.
• Prevent fraud, abuse and prohibited shipments.
• Improve pricing, routing, capacity planning and Platform reliability.
• Maintain rider accounts, hub data, route plans, notification logs and operational audit trails.
• Meet tax, accounting, regulatory and legal obligations.

If you choose Save sender and pickup, a WhatsApp-linked form stores the reusable contact, business and pickup details against your verified WhatsApp number. On the regular website, the remembered pickup is stored only in that browser. Saving is optional, and you can enter a different pickup on any booking.

3. How we share information

We share only the information reasonably required for the service with:

• Assigned delivery partners, hub users and authorised operations personnel.
• Payment, messaging, maps, cloud-hosting, analytics and support providers, including Razorpay, WhatsApp/Meta, Google Maps and Firebase/Google Cloud.
• The sender or recipient where needed to complete or verify a delivery.
• Government, regulatory or law-enforcement authorities when legally required.
• A successor organisation in connection with a merger, acquisition or business transfer, subject to applicable law.

We do not sell personal information.

4. Location information

Pickup and delivery coordinates are used to calculate serviceability, price, route and estimated delivery time. Customers may provide location through Google Maps search, device current-location features, WhatsApp native location sharing or typed coordinates. During active deliveries, delivery-partner location may be processed to support dispatch, tracking and safety. We do not require continuous customer-location access.

5. WhatsApp, tracking and notifications

When you use WhatsApp to book or contact ManaParcel, WhatsApp/Meta may provide your WhatsApp ID, profile name, message content, location-share payloads, button replies and message status events. We use this information to continue the booking conversation, create quotes, send sender-pay or receiver-pay payment links, confirm paid bookings, provide tracking links, send receiver delivery PINs and send operational delivery updates. Public tracking pages may ask for an order ID and booking phone number to show limited order status.

6. Data retention

We retain information for as long as needed to provide the Platform, resolve disputes and satisfy tax, accounting, fraud-prevention and legal obligations. Retention periods may differ by information type. WhatsApp logs, notification logs and proof-of-delivery images may use shorter operational retention windows where configured. Information is deleted or anonymised when it is no longer required, unless continued retention is legally permitted or required.

7. Security

We use access controls, encrypted connections, audit logs, restricted administrative access and operational safeguards designed to protect information. No electronic system is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

Subject to applicable law, you may ask to access, correct or delete certain personal information, including a saved booking profile, withdraw consent where processing depends on consent, or raise a privacy concern. A pickup remembered by the regular website can also be removed by clearing that site's browser data. Some records may need to be retained for legal or legitimate business purposes.

9. Children

The Platform is not intended for independent use by persons under 18. A parent, guardian or authorised adult must make the booking.

10. Third-party services

The Platform may use or link to services provided by WhatsApp/Meta, Razorpay, Google Maps, Firebase/Google Cloud and other service providers. Their handling of information is governed by their own terms and privacy policies.

11. Updates to this policy

We may update this policy as the Platform or legal requirements change. The latest version will be published here with its effective date. Material changes may also be communicated through the Platform.

12. Contact us

For privacy questions or requests, contact:

Shrevin Global Technologies Private Limited
Hyderabad, Telangana, India
Email: support@manaparcel.com
Phone/WhatsApp: +91 93465 53677